When you get vending machines for your location, it's important to understand there's more to receiving good service than choosing the best company in your area. Even though you are the customer, to get the most out of your service means knowing what you can do on your end to help. It's really no different from any other product or service on the market. Here are three ways you can ensure the service you receive meets--or even succeeds--your expectations.
Companies that want to consolidate their vending machine services into a national account are able to do so through a vending management program. If you're conducting research into single-source vending solutions for your organization, a national program is the way to go. Not only does it help you generate revenue, but it can keep your company focused on core business initiatives and help reduce risks associated with vendors on site.
The role of procurement has evolved into a strategic department that can help increase revenue. No longer is the sourcing of goods and services done out of some dark and distant office with the sole purpose of finding the best suppliers for the best cost. Procurement is often front-and-center in the overall business strategy in many companies, as its value lends itself to these three core pillars for success: increasing revenue, operational efficiency, and retaining talent. In regards to increasing revenue, here are three ways your procurement team can positively influence your bottom line.
The need for consistency is pervasive in both our personal and professional lives. It's what helps us cope with the complexities of the world around us and become more efficient versions of ourselves. The same holds true for organizations. In order to outperform your competition, your company needs to achieve maximum efficiency. One way to accomplish this is through consistent frameworks and processes, be it with an IT service or a facilities maintenance plan. Or, in this case, a national vending program.
If you have vending machines in your office, it's inevitable that there will be a service problem every so often. Most times, the issues are minor and can be resolved quickly. When calling your vending company to report a problem, it's important to be as specific as possible when describing the issues. Here are three tips for reporting service issues with your vending machines.
Poor vending machine service is an unfortunate reality for some businesses. From bad equipment to empty slots to rude associates, service problems like these can leave you frustrated and wanting to find a replacement, or do away with vending services altogether. That very well might be the outcome for a small handful of customers. But more often then not you can take certain measures to improve the service you're receiving.
When companies first decide to inquire about finding a nationwide vending machine program, they often want to know what it looks like and how it works. Especially if they've never worked with a vending management company before. Common questions include:
As a purchasing professional, you know that sourcing goods and services for your organization is no easy task. It's a multi-step process that includes a lot of research and supplier evaluation before a final decision is made. The last thing you want is to sign a contract and immediately regret it. The same holds true for a vending management program.
If you wanted to get vending machines installed at each of your properties nationwide, where would you begin? Probably with Coca-Cola or Pepsi, right? After all, both companies have a global presence--and you see their vending equipment everywhere--so it should be simple to set up a national plan with either company to provide vending services for more than one location.
How come we can't get a vending machine for every location? It's one of the most common questions we get from customers in our vending management programs. If our agreement is to manage vending for all the properties in a company's portfolio, then every property should have vending, right? The answer isn't necessarily clear-cut. It's actually a bit of a gray area that involves a variety of factors.