Sourcing goods and services shouldn't be an act of war. In the end, it's about strategic partnerships. Although you need to remain vigilant in getting a good deal for your organization, choosing the wrong supplier only leads to trouble for your customers and, ultimately, your brand.
Selling products or services outside your core business that provide added value for your customer is a win-win situation. Your customers are further delighted, and your business adds to its bottom line through ancillary revenue. These extra services can also help edge out the competition as they create a better overall customer experience with your brand.
As with any supplier your organization uses, a strong relationship with your vending machine company is essential to the the success of your vending program. The service will likely deteriorate if the partnership begins to fall by the wayside.
As many procurement and purchasing professionals know, finding quality suppliers is essential to the success of an organization.