--- title: 4 Ways To Improve Your Waiting Room Experience description: 4 Ways To Improve Your Waiting Room Experience --- [![logo.png](https://blog.vendinggroup.com/hs-fs/hubfs/images/site/logo/logo.png?width=80&height=65&name=logo.png "logo.png")](https://www.vendinggroup.com) [** ** ](https://twitter.com/Vending_Group) [** ** ](https://www.facebook.com/pages/Vending-Group/174125279274403) [** ** ](https://plus.google.com/103512082635347214863) [Customer Service](https://www.vendinggroup.com/industry-leading-customer-service) ### *Office Vending Services | Beverage & Snack Machines* view our [service areas](https://www.vendinggroup.com/service-areas) # Learning ## 4 Ways To Improve Your Waiting Room Experience [fa icon="clock-o"] Aug 18, 2016 8:00:00 PM [fa icon="user"] [Vending Group](https://blog.vendinggroup.com/author/vending-group) Nobody likes to wait. In today's fast-paced world, customers get increasingly frustrated with long wait times. But in some industries, waiting is part of the deal. Take car service companies. When you get new tires or an oil change, you have to wait. No other way around it. The question then becomes, *how do you improve your customer's waiting experience?* A vending machine is a good start, but sometimes it's not enough. It would behoove any business to make their customer's waiting experience as enjoyable as possible. Improving this experience leads to a better *perceived* wait time. It would also ensure that customers return. Below are four ways to improve your customer's waiting experience. 4 Ways To Improve Your Customer's Waiting Experience **1. Entertainment** Offering your customer a chance to (momentarily) escape the monotony of waiting is always a good idea. Have a TV installed that plays anything from the news to reruns of sitcoms. There's no better way to loose track of time than by getting sucked into old episodes of *Cheers* or *Friends*.  **2. Free WiFi** Everyone's busy all the time in today's world. There's always something that can be done. By providing free WiFi, customers can easily connect to their jobs and handle a few tasks.  **3. Communicate** Instead of letting your customer sit there for what seems like an eternity to them, keep them in the know. Inform them of the progress of their order or service. This keeps them in the loop and breaks up the waiting period into smaller parts that are easier to digest. Depending on your industry, this could be a simple face-to-face conversation or done through email. **4. Atmosphere** If you know your customers will be waiting at your location, be sure to provide a calm and relaxing place for them to wait. The furniture should comfortable, something that can be sat on for the duration of your average wait time without becoming uncomfortable. Also, keep it up to date. It doesn't need to be something that would be featured in *Architectural Digest*, but it also shouldn't look like it was bought from a garage sale. Although most people are able to keep themselves occupied with their smartphones, it's always good to show them you care enough to make their waiting period pleasant. The above suggestions aren't the only way, either. Get creative when thinking about improving your service. Do you have any ideas that have helped? [![Vending Group Big banner](https://no-cache.hubspot.com/cta/default/2491373/interactive-190905690186.png) ](https://blog.vendinggroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLwKZpUzj3MsRm9dydK3unM3ujTzSAiAqJQCLD6sVtG1uSjqR2jMsxHhf6WoLjRVq5zj3vFtwQpvj4U1HIBbk54D8%2FnyI1C369nMcB7DLsnHFozWwpOHnMCovZIm8%2BwgTonQg43opxqgTb%2FUtjwmilEdn8B9UKv9CzS4V5KpVZduWiLF708qJurNxyFmaStT6nA0YFlLQh4Vjg953xCrQ%3D%3D&webInteractiveContentId=190905690186&portalId=2491373)   ## Frequently Asked Questions About Waiting Room Experiences ### Why is it important to improve the waiting room experience? Improving the waiting room experience helps reduce customers' frustration with long wait times and leads to a better perceived wait time. It also encourages customers to return to the business. ### What are some ways to entertain customers while they wait? Providing entertainment such as a TV playing news or sitcom reruns can help customers escape the monotony of waiting and lose track of time. ### How does offering free WiFi improve the waiting experience? Free WiFi allows customers to stay busy by connecting to their jobs or handling tasks, making the wait feel more productive and less tedious. ### Why is communication important during the waiting period? Keeping customers informed about the progress of their order or service breaks up the waiting time into smaller, more manageable parts and helps them feel involved and less frustrated. ### What role does the atmosphere play in the waiting room? A calm and relaxing atmosphere with comfortable, up-to-date furniture makes the waiting period more pleasant and comfortable for customers. ### Can businesses use other methods to improve the waiting experience? Yes, businesses are encouraged to get creative beyond the common suggestions to make the waiting period more enjoyable and show customers they care about their experience. - [Tweet](https://twitter.com/share) ![Vending Group](https://blog.vendinggroup.com/hs-fs/hubfs/images/site/logo/logo.png?width=100&height=100&name=logo.png) #### Written by [Vending Group](https://blog.vendinggroup.com/author/vending-group) ### Subscribe to Email Updates - Recent - Popular - Categories ### Lists by Topic - [Vending Management (98)](https://blog.vendinggroup.com/topic/vending-management) - [Vending Machines (91)](https://blog.vendinggroup.com/topic/vending-machines) - [Customer Experience (68)](https://blog.vendinggroup.com/topic/customer-experience) - [Products (49)](https://blog.vendinggroup.com/topic/products) - [Workplace (33)](https://blog.vendinggroup.com/topic/workplace) - [Hospitality (29)](https://blog.vendinggroup.com/topic/hospitality) - [Multifamily Housing (20)](https://blog.vendinggroup.com/topic/multifamily-housing) - [Logistics & Warehousing (13)](https://blog.vendinggroup.com/topic/logistics-warehousing) - [Procurement (12)](https://blog.vendinggroup.com/topic/procurement) - [Retail (12)](https://blog.vendinggroup.com/topic/retail) - [Coffee Vending (9)](https://blog.vendinggroup.com/topic/coffee-vending) - [Massage Chairs (4)](https://blog.vendinggroup.com/topic/massage-chairs) - [office water (4)](https://blog.vendinggroup.com/topic/office-water) - [micro-market (3)](https://blog.vendinggroup.com/topic/micro-market) - [Laundry (1)](https://blog.vendinggroup.com/topic/laundry) - [college (1)](https://blog.vendinggroup.com/topic/college) [see all](https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience#) ### Categories - [Coffee Vending (9)](https://blog.vendinggroup.com/topic/coffee-vending) - [college (1)](https://blog.vendinggroup.com/topic/college) - [Customer Experience (68)](https://blog.vendinggroup.com/topic/customer-experience) - [Hospitality (29)](https://blog.vendinggroup.com/topic/hospitality) - [Laundry (1)](https://blog.vendinggroup.com/topic/laundry) - [Logistics & Warehousing (13)](https://blog.vendinggroup.com/topic/logistics-warehousing) - [Massage Chairs (4)](https://blog.vendinggroup.com/topic/massage-chairs) © 2012 - 2026 Vending Group, Inc. ```json { "@context" : "https://schema.org", "@id" : "https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience#blogposting", "@type" : "BlogPosting", "about" : { "@type" : "Thing", "name" : "Waiting Room Experience", "sameAs" : "https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience" }, "articleSection" : [ "Customer Experience", "Waiting Room Management", "Business Improvement", "Customer Satisfaction" ], "author" : { "@id" : "https://www.vendinggroup.com/#organization", "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.vendinggroup.com/hs-fs/hubfs/Vendinggroup_October2016_Theme/images/logo-2x.png" }, "name" : "Vending Group", "sameAs" : [ "https://vendinggroup.com", "https://blog.vendinggroup.com", "https://get.vendinggroup.com", "https://www.linkedin.com/company/vending-group", "https://twitter.com/vendinggroup", "https://www.instagram.com/vendinggroup/" ], "url" : "https://www.vendinggroup.com" }, "dateModified" : "2024-06-15T15:00:00-06:00", "datePublished" : "2016-08-19T00:00:00-06:00", "description" : "4 Ways To Improve Your Waiting Room Experience", "hasPart" : { "@type" : "WebPageElement", "cssSelector" : ".faq-box", "isAccessibleForFree" : true }, "headline" : "4 Ways To Improve Your Waiting Room Experience", "inLanguage" : "en-US", "isAccessibleForFree" : true, "isPartOf" : { "@id" : "https://blog.vendinggroup.com/#website", "@type" : "WebSite" }, "keywords" : [ "waiting room experience", "customer experience improvement", "entertainment in waiting rooms", "free WiFi waiting room", "waiting room communication", "waiting room atmosphere", "customer wait time", "business customer retention" ], "mainEntityOfPage" : { "@id" : "https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience#webpage", "@type" : "WebPage" }, "mentions" : [ { "@id" : "https://www.vendinggroup.com/#organization", "@type" : "Organization", "name" : "Vending Group" }, { "@type" : "Thing", "name" : "Entertainment" }, { "@type" : "Thing", "name" : "Free WiFi" }, { "@type" : "Thing", "name" : "Communication" }, { "@type" : "Thing", "name" : "Atmosphere" } ], "publisher" : { "@id" : "https://www.vendinggroup.com/#organization", "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.vendinggroup.com/hs-fs/hubfs/Vendinggroup_October2016_Theme/images/logo-2x.png" }, "name" : "Vending Group", "sameAs" : [ "https://vendinggroup.com", "https://blog.vendinggroup.com", "https://get.vendinggroup.com", "https://www.linkedin.com/company/vending-group", "https://twitter.com/vendinggroup", "https://www.instagram.com/vendinggroup/" ], "url" : "https://www.vendinggroup.com" }, "url" : "https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://blog.vendinggroup.com/4-ways-to-improve-your-waiting-room-experience#faq", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Improving the waiting room experience helps reduce customers' frustration with long wait times and leads to a better perceived wait time. It also encourages customers to return to the business." }, "name" : "Why is it important to improve the waiting room experience?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Providing entertainment such as a TV playing news or sitcom reruns can help customers escape the monotony of waiting and lose track of time." }, "name" : "What are some ways to entertain customers while they wait?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Free WiFi allows customers to stay busy by connecting to their jobs or handling tasks, making the wait feel more productive and less tedious." }, "name" : "How does offering free WiFi improve the waiting experience?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Keeping customers informed about the progress of their order or service breaks up the waiting time into smaller, more manageable parts and helps them feel involved and less frustrated." }, "name" : "Why is communication important during the waiting period?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "A calm and relaxing atmosphere with comfortable, up-to-date furniture makes the waiting period more pleasant and comfortable for customers." }, "name" : "What role does the atmosphere play in the waiting room?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, businesses are encouraged to get creative beyond the common suggestions to make the waiting period more enjoyable and show customers they care about their experience." }, "name" : "Can businesses use other methods to improve the waiting experience?" } ] } ```